Notification to the Bank

• The nominee must inform the bank about the account holder’s death.
• Visit the branch where the account is maintained.
• Submit a written application or claim request form.
• Carry original and photocopy of the death certificate.
• Inform the bank as early as possible to prevent account misuse.

Submission of Required Documents

• Death certificate of the deceased account holder.
• Identity and address proof of the nominee (Aadhaar, PAN, etc.).
• Bank’s prescribed claim form duly filled and signed.
• Passbook, cheque book, or account statements (if available).
• Relationship proof if requested by the bank.

Verification and Processing

• The bank verifies all documents for authenticity and consistency.
• Nominee details are matched with those recorded in the account.
• Bank may conduct internal verification or request additional documents.
• If documents are in order, the claim is approved for processing.
• Processing time usually ranges from 7 to 15 working days.

Settlement and Fund Transfer

• Funds are transferred to the nominee’s bank account as per instructions.
• Payment may be made via NEFT, cheque, or cash (as per limits).
• In case of joint accounts, the survivor may retain operational rights.
• For fixed deposits, premature closure with interest may be allowed.
• The claim settlement is made without court intervention if nomination exists.

Absence of Nomination

• Legal heirs must submit a succession certificate or legal heir certificate.
• Probate or will may be required if disputes arise.
• Additional affidavits and indemnity bonds may be needed.
• Settlement without a nominee may take longer to process.
• Banks follow RBI guidelines for claims without nomination.