Freezing by One Holder

• Yes, one joint account holder can request to freeze the account unilaterally.
• The request is accepted if it’s based on valid concern or dispute.
• Banks treat such requests as a precautionary measure to prevent misuse.
• The freeze suspends all account operations temporarily.
• The freeze stays in place until the issue is resolved or withdrawn mutually.

Bank’s Policy and Procedure

• The account holder must submit a written freeze request to the bank.
• Identity verification and account details are checked for authenticity.
• Banks follow internal protocols before applying the freeze.
• Both holders are usually informed once the freeze is activated.
• The bank may seek clarification or additional documents if needed.

Impact on Account Operations

• All debit, credit, and online transactions are halted during the freeze.
• Cheques issued before the freeze may be dishonoured.
• Auto-debits and standing instructions are temporarily suspended.
• ATM, mobile banking, and fund transfer services are blocked.
• Account resumes normal function only after the freeze is lifted.

Unfreezing and Mutual Consent

• To unfreeze, both account holders may need to submit a joint request.
• Banks may require a declaration resolving the issue between holders.
• Legal intervention may be required if dispute persists.
• Upon verification, the bank lifts the freeze and restores access.
• Unfreezing usually takes 1–3 working days post-approval.

Precautionary Advice

• Maintain clear communication between joint holders to avoid disputes.
• Review bank’s joint account agreement to understand freeze policies.
• Always document reasons and evidence when requesting a freeze.
• Keep records of all freeze and unfreeze communication with the bank.
• Seek legal advice for serious or prolonged account disputes.