Visit the Bank Branch

• Go to the home branch with valid identity proof.
• Inform the bank about lost access to your salary account.
• Request reactivation or reset of account services.
• Verify your identity using KYC documents.
• Fill out a service request form if required.

Reset Internet and Mobile Banking

• Use the bank’s official portal to reset your login credentials.
• Choose the “Forgot Password” or “Reset User ID” option.
• Authenticate using registered mobile number and account details.
• Set a new password and regain access to online services.
• Contact customer care if online reset fails.

Recover Debit Card or Chequebook

• Block the old card through phone banking or SMS service.
• Apply for a new debit card at the branch or online.
• Surrender any damaged or partially lost cards.
• Request a new chequebook if previously issued.
• Collect new instruments after verification.

Update Contact Details

• Ensure your mobile number and email are updated with the bank.
• Fill the contact update form if details have changed.
• Submit ID proof for verification.
• Updated contact helps receive alerts and reset links.
• Confirmation is sent once records are updated.

Retrieve Account Number and Details

• Provide PAN, Aadhaar, or registered mobile number for verification.
• Bank staff will retrieve your account number.
• Request a printed account summary or balance statement.
• Confirm identity and request any suspended services to be restored.
• Keep a copy of new credentials and acknowledgments.