Hello Financer

Where Fuel Points Can Be Redeemed

• Fuel points are redeemable at partner petrol pumps like HPCL, IOCL, or BPCL

• Co-branded cards allow direct redemption at POS terminals at specific outlets

• Online redemption is available through bank or fuel partner portals

• Points may be used to get free fuel or fuel purchase discounts

• Certain cards also allow conversion of fuel points into e-vouchers

Redemption Through Partner Fuel Stations

• Swipe your card at the fuel station and request point redemption

• Ensure the fuel station supports your card’s reward network (e.g., Payback)

• Confirm point balance with the pump attendant before fueling

• The value of points is adjusted against your bill at the terminal

• A successful transaction will show reduced payable amount or zero charge

Online and App-Based Redemption

• Log into your bank or co-branded partner app to access rewards section

• Select fuel redemption option and choose from available partner outlets

• Enter the number of points to redeem or select from predefined amounts

• Confirm redemption and receive a confirmation SMS or email

• Some platforms generate a voucher code to be shown at the fuel station

Minimum Points and Conditions

• A minimum number of points is usually required for redemption (e.g., 100 or 500)

• Redemption is allowed only in multiples defined by the issuer or fuel brand

• Expired or bonus points may not be eligible for fuel redemption

• Redemption value per point varies by issuer and fuel partner

• Points earned from non-fuel spends may or may not be redeemable for fuel

Tips for Smooth Redemption

• Always confirm the participating station supports point redemption before fueling

• Track your points regularly through app or statement to avoid expiry

• Redeem during promotions to maximize value or get bonus fuel credits

• Keep your card PIN ready for POS-based point redemptions

• Use co-branded cards for simpler and more consistent redemption experiences